French-speaking Technical Account Manager Remote in Bulgaria

Posted 26 January 2023
DisciplineCustomer Service
Contact NameAlrik Hoffmann

Job description

Currently, we are recruiting for our clients newest remote project in Bulgaria!


  • Support, configure and troubleshoot security-related hardware and software.
  • Provide daily technical support and customer services for business clients.
  • Receive and perform customer calls and emails to provide step-by-step guidelines for the resolution of a technical issue.
  • Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation.


  • Very good communication skills in French and English: written, verbal, and listening.
  • Experience and/or knowledge in technical support is necessary.
  • Good understanding of TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP).
  • Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security – Firewalls/Proxy/VPN and SIEMs
  • Understanding of cloud platforms like O365 Suite, Salesforce, Azure, AWS, GCP is desired
  • Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts
  • Good understanding of Linux/Unix
  • Strong problem-solving skills and ability to interpret and communicate data.
  • Be able to troubleshoot basic issues related to technology.
  • Very familiar with computer operation systems, (incl. Microsoft suite)

We offer:

  • Attractive salary + extra bonuses
  • Entirely work from home
  • Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers
  • Rewards and recognition programs
  • Trainings following the leading global standards for the highest quality of Customer Service and Technical Support
  • Structured working environment
  • Career opportunities
  • Team Building activities
  • 21 days of annual paid leave
  • Referral program bonuses



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