French-speaking Legal Operations Associate in Dublin

Posted 21 March 2023
Discipline Customer Service
Contact NameRaphaël Barbosa

Job description

About our client:

Our client is a French Company, the worldwide leader in Customer Experience Management, and shared services for international markets. With their team of 9.000 employees, from 82 nationalities, we are providing services in 35 languages for 64 markets.

The role:

The Legal team handles requests for user data from external parties; supporting a high volume of incoming requests pursuant to legal requests from U.S. and/or global law enforcement. This team processes these requests using internal tools based on complex internal policies. This is a back office position, without direct contact with customers.

As a Legal Operations Associate, you will process requests related to user data. This role requires that you be sensitive to user privacy and legal requirements.

Your day-to-day routine will include processing, analyzing, and interpreting the language of these requests. This highly-repetitive, detailed, procedural role can become tedious, so you need to be the type of person who is genuinely invested in our client’s mission, in quality, in user data rights, and who can stay dedicated and task-oriented amidst the routine.

Professionalism, humility, and confidentiality are of the utmost importance for this role.

The offer:

  • Full time position (40hs per week, Monday to Friday) with a long Term Contract
  • Very competitive salary based on your experience
  • Attractives bonuses based on performance
  • Established career path to grow within the project
  • Training for new computer software programs
  • Comprehensive product training about products and services of the client 
  • Customer management training for chat and email contact
  • On-the-job training and independent implementation of training content
  • Excellent work environment, equitable and inclusive culture, great colleagues, social arrangements, personal development
  • Dynamic business casual environment with colleagues of all ages and cultures gathered in a highly-motivated team


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