- Posted 31 October 2023
- Discipline Customer Service
- Contact NameDonna Diependaal
Join our client as a Flemish-speaking Customer Support Advisor in vibrant Barcelona! Embrace a dynamic role where you provide exceptional customer service while enjoying the beauty of this lively city.
Our client is has a global presence in over 30 countries. They offer multilingual support in various languages tailor-made to the needs of our diverse markets. They focus on customer service, sales, and technical support solutions for clients worldwide.
They believe in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey.
Our client in Barcelona, a leading technology company, is revolutionizing transportation worldwide. With ambitious goals of transforming daily commutes and reducing the global environmental impact, they are making a significant impact. They will be launching a micro mobility service in Flanders, Belgium.
As part of their expansion in Europe, they are seeking dedicated Customer Support Advisors to join their team. In this role, you will collaborate closely with the Operations team to develop and manage exceptional on-demand services. You will receive comprehensive training in operations, technology management, and on-demand mobility, providing you with firsthand experience in the dynamic mobility industry. Join this emerging team and be part of a transformative journey.
Your responsibilities will include:
- Ensuring the seamless daily operation of our services by handling customer inquiries via phone and email.
- Going above and beyond to ensure customer satisfaction with every interaction.
- Providing support to our drivers and passengers, addressing their questions and concerns promptly.
- Striving for efficient and satisfactory resolution of driver and passenger queries on the first contact.
- Adhering to internal processes and systems to effectively resolve customer issues.
- Demonstrating a comprehensive understanding of the brand its brand values and mission.
What skills & experience you’ll bring to us?
- Fluent level of both written & spoken Flemish. It's an essential skill as as you'll be in touch daily with local customers in Flanders, Belgium.
- Written and spoken English skills.
- Experience in the customer service industry and ideally in a Contact Centre environment.
- Autonomous and fast learner to provide effective support and to be proactive, with a “can-do” attitude.
- Solution oriented to provide the correct and best outcome for the customer.
- Be passionate about giving a great customer experience & have the ability to connect with customers, build rapport and show empathy.
- Organized and able to prioritize the workload with the ability to work under pressure, and to calm even in stressful situations.
- Flexibility: Candidates have the opportunity to work from home and benefit from a hybrid work model after the probation period, providing a better work-life balance.
- Training: Fully paid training is provided, ensuring employees are well-prepared for their roles.
- Additional Compensation: Night shift employees receive extra pay, enhancing their overall earnings.
- Relocation Support: The company offers relocation packages to candidates moving from outside Spain, facilitating their transition to the new location.
- Leave Entitlement: Employees are entitled to 24 holiday days per year, allowing for ample time off for rest and relaxation.