- Posted 05 November 2023
- Discipline Customer Service
- Contact NameWard Van De Velde
Are you tech-savvy and possess excellent communication skills, along with a strong service-oriented mindset? Are you eager to learn, and "technical troubleshooting" is not foreign to you? The world's largest and most renowned search engine is in need of technical support, presenting you with the opportunity to steer your life in a new direction!
We are currently seeking Dutch-speaking technical support professionals. Seize this chance to combine professional growth in technical customer support with the fantastic opportunity to gain international experience in the vibrant capital of Portugal - Lisbon!
About the Company:
Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!
Regarding your field of responsibilities:
As a Technical Customer Advisor, you'll apply your skills to resolve emerging issues with precision and efficiency. You'll uphold excellent standards and share your passion for technology with both customers and colleagues. Given the dynamic nature of this role, you'll have the opportunity to develop your IT skills and advance your international career at your own pace.
- Dutch-language inbound customer support via phone, chat, and email
- Responding to customer inquiries and documenting relevant case information
- Ensuring excellent customer satisfaction
- Assisting with pre-sales, general inquiries, and technical support issues
- Appropriately addressing customer escalations and accurately documenting the process
- Collaborating with other technicians to resolve or properly close tickets
- Maintaining the internal ticketing system in English
- As a representative of the company, you will uphold the company's values and contribute to maintaining a positive brand reputation.
Our partner provides you with a tailored "all-inclusive package," which includes an ambitious and innovative work environment, complete relocation support, and comprehensive assistance with all bureaucratic matters.
- Competitive salary (14 monthly payments per year) + monthly performance bonus + meal allowance + transportation subsidy
- Relocation package: flight reimbursement and accommodation for 12 months, along with administrative support
- Private health insurance with dental plan (after 6 months of the contract)
- Growing opportunities and possibilities for an international career
- Work in a diverse environment with people from over 15 nations
- Benefit from our modern amenities, numerous discounts at local businesses, company celebrations, events, and much more!
- We encourage mobility across companies to work at any of our locations worldwide New and modern offices in Lisbon
- Native-level Dutch language skills (C2) + English proficiency
- Experience in technical troubleshooting is advantageous
- Excellent written and verbal communication skills to simplify technical jargon for non-technical users
- PC literacy is required
- Proficiency in Google Docs and Google Sheets
- Aptitude for wireless troubleshooting
- Patience to communicate and solve issues
- Handle all data and personal information with the utmost confidentiality
- Stay up to date with the latest IT and technology trends
- Proactive, self-motivated, and a great team player
**All applicants must have an EU passport or a valid residence permit.
Why work in Lisbon?
Lisbon is the vibrant capital of Portugal, with approximately 600,000 residents in the city center and around 2.8 million in the greater metropolitan area. The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. Lisbon enjoys a warm climate for most of the year. This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community.
Multilingual Jobs Worldwide
We are a leading agency specializing in multilingual and international recruitment, working with companies from around the world to bring together the most exciting jobs with the best talent. At Multilingual Jobs Worldwide, we have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. With our more than 300 partners in over 30 countries, we have already helped over 3,000 people find their dream job.