Dutch-speaking Customer Experience Expert for online fashion outlet store

Posted 15 October 2021
Discipline Customer Service
Contact NameMathilde Lootens

Job description

Are you ready for a new adventure abroad? And do you want to work for our scale up partners within Europe? Then this company is the right fit for you!

Did you know that one out of ten items of clothing are not sold? This company changes that by providing designer brands with technology, so that fashion from previous collections can be sold on their platform. They were founded in 2016 with the mission that all clothing should be worn. Since then they have grown into one of the largest fashion outlet platforms with more than 250 brands available in 12 countries!

About the company
Our client's continued objective is to deliver the most impactful customer experience through well-trained and energetic people with the goal to increase customer loyalty. As a part of the team, your purpose is plain and simple: WOW your customer. You are a star in troubleshooting and work with a solution-oriented mindset. With your outstanding communication skills, enthusiastic attitude, and empathetic mentality, you are the right person to solve the customer’s problems and serve their needs. You know how to guide and control a conversation and look for a suitable solution with the customer. In collaboration with your teammates, you work towards that one goal: To provide the best possible customer experience to customers and give them the WOW feeling! 

The experience they offer you

  • The adventure of your lifetime in sunny Spain
  • The chance to make an impact for our brands and company
  • An incredible, international community of like-minded young professionals
  • The opportunity to grow into other roles within the company and to continuously develop yourself both professionally and personally
  • The chance to fully embrace the Spanish culture through Spanish classes or trying delicious Valencian paellas
  • Support with moving to a new country and familiarizing yourself with the Spanish administration

How you will help your customers

  • You are the first point of contact for the customer, and via phone, email, WhatsApp, and chat, you will create value and solve issues
  • You are an authentic representative of the company you support and are dedicated to serving its community of customers with the WOW-factor
  • Helping customers with their questions and finding a suitable solution
  • You are creative and use your personal and company knowledge to help customers in the best way possible
  • You are super customer friendly and can excite the customers and ensure loyalty and retention
  • You have a flexible personality; shifts can take place during evenings and/or weekends

Who are you?

  • You love the combination of fashion and sustainability
  • A communicative professional with a positive mindset for driving customer satisfaction and loyalty
  • You have a Bachelor’s degree or university degree (preferably, not mandatory)
  • You can speak native Dutch and a sufficient English level to communicate in our international team environment
  • You are a good listener, and you have an opportunity-focused mindset
  • You have a European nationality or work visa for Spain
  • You are eager and ready for the challenge of your lifetime



Interested? Don't hesitate to apply!


About Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain and many more with businesses from all over the world.

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.