Are you ready to build your career in customer service? Join our client in Sofia as a Customer Service Representative and support a leading global tobacco brand. This is an excellent opportunity to join a fast-growing team where you will assist customers and ensure a high-quality service experience.

Step into a dynamic role where you will handle customer inquiries across multiple channels, provide accurate information, and maintain a strong understanding of products and industry standards. Benefit from structured training, continuous development programs, and relocation support if needed.

About the company
This global technology and services leader helps top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.

What will you do?
• Assist customers via email, chat, and phone
• Provide accurate information based on in-depth knowledge of products, brand, and industry
• Conduct research to gather relevant data for customer inquiries
• Ensure a positive and efficient customer experience
• Work both independently and within a team

Candidate profile
• Excellent communication skills
• Near-native level of Slovenian (written and verbal)
• Advanced English proficiency
• Previous customer service or related experience
• Strong customer-oriented attitude
• Good typing and MS Office skills
• Proficiency using CRM systems
• High attention to detail and accuracy
• Ability to work independently and collaboratively
• Completed high school education

Employer offers
• Full-time role with shifts between 08:00–22:00, Monday–Sunday
• Competitive local salary with monthly performance bonuses
• Convenient office location near bus and metro stations
• Fully paid initial training and onboarding
• Continuous training and upskilling programs
• Professional Development and Career Navigation programs
• Health and wellbeing initiatives
• Relocation support (accommodation and travel expenses)
• Additional benefits: Health and Life Insurance, Multisport card, Transport allowance, Bonuses for life events, Extra paid leave for education, Corporate discounts, Company events, and more
• Referral bonus program

About Sofia
Experience life in Sofia, a lively and affordable European capital known for its expanding business environment, rich cultural heritage, and excellent quality of life. With modern infrastructure, efficient public transport, and proximity to nature, Sofia offers an ideal setting for both personal and professional growth.

Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,000 candidates secure their dream jobs.