German-speaking Real Time Analyst in Budapest,Hungary

Posted 23 Jeudi novembre
LocationBudapest
Discipline Informatique
Reference37068
Contact NameKatinka Dokka

Job description

Are you looking for a new opportunity in Budapest? Then this is your chance!

 

For our partner in Budapest, Hungary we are looking for a German-speaking Real Time Analyst !

Our partner is a large IT Service company that is expanding from India to the entire world. Whether it's AI, cybersecurity or everyday automation, our partner plays a leading role in the IT sector. In Germany, our partner provides high quality , customer-centric information technology experiences to global customers including fortune 500 companies.

 

Responsibilities :

• Analysis – Strong Analytical skills

• Should be able to handle & achieve the departmental requirements

• Maintain data integrity

• Knowledge (What the person must know): Understanding of operational process, logical

thinking, reporting and analysis

• Should be open to change, Multi-tasking skills

• Ability to manage real time queues and skill changes

• Communication between Team Locations to effectively manage the staff

• Ensure is able to effectively manage floor discipline

• Ability to think on toes and take accurate decisions which will help in meeting the service goals

• Meet Real Time Adherence

• SLA – Service Level/Abandon Rate Targets met on a consistent Basis

• Real Time Reporting – Timeliness & Accuracy

• Client Management – Internal and External

• Ability to work on data and generate various types dashboards, reports/ad-hoc reports required

on real time basis

• Ability to handle high level data analysis and data

 

Applicant’s Specifications:

• Good knowledge of MS Excel & other MS Office Applications

• Should have good communication skill

• Should have good Knowledge of Avaya CMS

• Ability to think strategically and work in terms of business opportunity and growth

• Candidate should be ready to work in different shift environment- and on weekends.

• Ability to handle pressure and a natural goal getter

 

What they offer:

  • Competitive salary package
  • Chance to be part of a growing organization and develop your career
  • Cafeteria benefits
  • Venue easy to access and modern office near metro line 3
  • Multicultural environment

 

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