German-speaking Customer Support Specialist for retail platform in Varna, Bulgaria

Posted 17 Dimanche septembre
DisciplineService à la clientèle
Contact NameLisa Pichler

Job description

Have you ever considered moving to Bulgaria? If not, you should think again! Varna is a beautiful and dynamic Eastern European city and currently we are looking for a German speaker that want to move and work here!

Our Client:

Our client is multinational company that delivers innovative solutions across all stages of the customer experience journey.

Your role:

  • Respond to and resolve a variety of consumer queries by phone calls and e-mails; 
  • taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
  • provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
  • carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
  • understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
  • navigating multiple systems simultaneously in order to update e-records promptly and accurately;
  • proactively provide support and assistance to colleagues and work together as a team.


What you need:

  • Has very good command of spoken German (at least level B2/C1);
  • Has good command of spoken English (at least level B1);
  • experience in a contact center or customer facing role is beneficial;
  • experience in technical facing role is beneficial; 
  • can adapt quickly to changes in products, process and technology;
  • has proven track record of excellent attendance and time-keeping;
  • has good computer literacy. 

Our partner offers:

  • Competitive remuneration scheme;
  • social package including: additional healthcare insurance, gift vouchers, sport card discounts;
  • to participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
  • opportunities for a long-term professional career;
  • entitlement to company internal training and development accordingly global standards.

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.