Have you ever considered moving to Bulgaria? If not, you should think again! Varna is a beautiful and dynamic Eastern European city and currently we are looking for a German speaker that want to move and work here!
Our Client:
Our client is multinational company that delivers innovative solutions across all stages of the customer experience journey.
Your role:
Respond to and resolve a variety of consumer queries by phone calls and e-mails;
taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
navigating multiple systems simultaneously in order to update e-records promptly and accurately;
proactively provide support and assistance to colleagues and work together as a team.
What you need:
Has very good command of spoken German (at least level B2/C1);
Has good command of spoken English (at least level B1);
experience in a contact center or customer facing role is beneficial;
experience in technical facing role is beneficial;
can adapt quickly to changes in products, process and technology;
has proven track record of excellent attendance and time-keeping;
has good computer literacy.
Our partner offers:
Competitive remuneration scheme;
social package including: additional healthcare insurance, gift vouchers, sport card discounts;
to participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
opportunities for a long-term professional career;
entitlement to company internal training and development accordingly global standards.
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.
