Are you passionate about helping businesses thrive through exceptional customer relationships? Join a high-growth SaaS company in Lisbon as a German-speaking Customer Success Manager and help hoteliers across Europe, the USA, and Africa fully leverage a cutting-edge hotel management platform.
As a key member of the Customer Success team, you will support and retain a portfolio of clients, driving upsell opportunities and improving platform adoption. Enjoy a tech-driven environment, equity options, and exciting travel perks in Portugal’s vibrant capital.
About the company Founded in 2017, the company specializes in revolutionizing hotel operations with an all-in-one management system, serving over 2,000 clients across Europe, the USA, and Africa. With a global team of 110 professionals across five offices, they offer benefits like equity, training allowances, and annual hotel perks.
What will you do?
Recognize upsell opportunities by staying informed on client needs
Work closely with sales to craft tailored product usage strategies
Conduct demos to showcase value-added features
Build strong relationships with hotel clients and serve as their primary point of contact
Conduct regular check-ins to ensure satisfaction and monitor goals
Analyze feedback and usage data to optimize the client experience
Provide training and resources to empower users
Proactively resolve issues to reduce churn risk
Candidate profile
Native German speaker with strong English skills
2+ years of experience in Customer Success or a similar client-facing role
Excellent communication, empathy, and upselling skills
Comfortable in a fast-paced SaaS environment
Organized, detail-oriented, and self-motivated
Team player with strong prioritization skills
Background in Hotel or SaaS industry preferred
Employer offers
Mac-based work setup
Incentive-based commission structure
Formal training budget
Annual hotel experience
Equity options
Birthday and Christmas vouchers
About Lisbon Experience life in one of Europe's most charming capitals. Lisbon offers a warm climate, rich culture, and a vibrant expat community. With its ocean views, historic neighborhoods, and dynamic tech scene, Lisbon is the ideal location for work and play.
Worldwiders
Worldwiders is a global B2B-oriented recruitment company that specializes in executive search and specialist recruitment worldwide. Since our journey began in 2016, we have become the go-to partner for tailor-made recruitment solutions, connecting top talent with prestigious opportunities across the globe. With a proven track record of over 5000 successful placements and 400+ satisfied partners in 40+ countries, our expertise ensures that we match each talent and company with the best opportunities to drive career growth and organizational success.
To cater to specific markets and meet the diverse needs of industries and roles across the globe, we operate through a diverse portfolio of five specialized brands: Nordic Jobs Worldwide, Multilingual Jobs Worldwide, Asian Jobs Worldwide, IT Jobs Worldwide, and our dedicated Executive Search brand. Each brand is uniquely designed to focus on particular markets, ensuring comprehensive and customized recruitment solutions. Contact us today to explore how we can elevate your career or support your recruitment needs.
