French-Speaking Business Support Associate in Brno, Czech Republic

Posted 29 Jeudi juin
LocationBrno
Discipline Service à la clientèle
Reference36688

Job description

Our client provides career opportunities and stable employment in a multinational environment where YOU can get a chance to use various languages, be a part of prominent and world-famous brands, and acquire and upgrade IT skills working from the all-new office building in the center of Brno.
Job Description
One of our prestigious clients(a world leader in networking solutions) has given us the responsibility of delivering business to business(B2B) support to their European Business Operations. As part of our job, we have to interact with business divisions & their corporate customers(hence B2B) based in various countries in Europe. Our team members use emails, chat, and phone for these interactions. The interactions are in various European languages.
Our employees need to understand the customer situation and provide well-defined solutions to these situations. Sometimes these situations are complex and our employees need to maintain energy, passion, and empathy when resolving these situations. Good analytical ability, being a good team player, and at times able to act independently will make one successful in this job.
To ensure our team members can handle the matters with ease, we provide detailed process & system training. We also provide training to enhance our employees’ customer service skills. Our Subject Matter Experts are always available to provide additional support during training as well as in the live business environment.
Learning and development, Rewards & Recognition, Appreciations, Team Events and Outings, and Engaging with society for various corporate social responsibility(CSR) events are just part of our work culture as are client delivery and satisfaction. Living in Brno and working along with professionals from all countries in Europe and across the globe only helps to develop into a true international talent.
Your workday will just fly by as you will:
  • Participating in a project to create proposals for business to business products & services;
  • Participating in creating and/or amending Price Quotations and Proposals;
  • As you grow you will create your own;
  • Working closely with the internal business team to create the best solution and offer for the client- this will mean you will take part in information gathering for building solutions;
  • Owning and responding to various requests/tasks from customers and proactively driving them to successful closure;
  • Dealing with third party partners or resellers.

 
Why does our client choose you? You definitely:

  • speak and write in French and English fluently;
  • possess communication and reporting skills;
  • understand clients needs and give useful guidance to the client;
  • are a quick learner who easily applies problem-solving, critical thinking and analysis skills;
  • are daily user of Microsoft Office – specifically Excel;
  • have excellent time management skills;
  • can be punctual and relied on.

Our client provide:

  • Long-term and stable cooperation;
  • Relocation support (initial accommodation for 14 days);
  • Performance bonus;
  • Financial appraisal for referring your friends and acquaintances;
  • Monetary compensation of the night shifts and compensation days for working during the Czech state holidays;
  • Meal allowance;
  • Multisport card;
  • Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
  • 25 days of paid leave;
  • Brand new offices (Vlnena street) with a game room, a silent zone, kitchenettes, a terrace in the center of Brno, 2nd largest city of the Czech Republic;
  • Expat Assistance Services for new joiners;
  • Teambuilding activities.

 

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