Are you a native Dutch speaker looking for an international challenge? Do you want to enjoy a new lifestyle in vibrant Barcelona? Then look no further!
The agent’s main objective is to achieve the Query targets for his/her group. This is achieved by training and deploying resources effectively through the team structure. An operational role that
also encompasses key relationships within XE (Country Teams, Management Team, Partners & Customers)
Key components of success will include:
Achievement of monthly/quarterly targets and SLA
Regular communication to team Leader
Been driven and motivated to achieve targets set.
Robust escalation process.
Resilient under pressure and ability to quickly adapt to unforeseen work demands.
Specific Responsibilities:
To manage the resolution of Partner/ Customer queries within corporate guidelines, demonstrating the ability to react professionally in disputed or heated situations, creating solutions that not only meetwith customer satisfaction but also make Partners/Customers feel valued and keen to repeat business with the company.
To manage effectively designated work/stock levels to achieve targets & SLA’s set.
To ensure compliance with the Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
To encourage positive Partner behaviour through feedback on QMS system.
To ensure Partner compliance with Portal functionality where available.
To provide TL with timely and accurate updates on his/her aged and outstanding queries.
To ensure strict adherence to Internal Controls & Sarbox requirements
Skills/Abilities:
University Level education
Min of 2 years experience in finance
Proven track record in meeting targets and SLA’s.
PC literacy, particularly in MS Office
Demonstrate a customer-focused orientation
Excellent analytical and problem-solving skills.
What we offer:
Competitive salary and bonus scheme
Generous relocation package
Friendly and flexible work environment
Flex salary programme
Life and accident insurance
Annual shop allowance
Work from home policy in place
Flexible working hours
About Multilingual Jobs Worldwide:
We are a leading multilingual recruitment specialist agency, connecting European talents with businesses from all over the world.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.
