Customer Care Assistant with Spanish and English.

Yes, our client is growing, and is looking for new talents to join their team! 
The position is for the largest construction equipment manufacturer in the world. Over the last century they have helped to improve the lives of people all over the world with their products. Their new digital solution products and services are created to support the next generation of customers and business and to provide an innovative solution approach to complex issues. 

It is all about communication:

The Customer Care department suggests the primary touchpoint for the customers who want to communicate with our client. As an E- Commerce Consultant, you will be responsible for handling all communications and assisting the customers with inquiries and issues they may face. 
Our client's Customer Care team is the front line of our services and one of their greatest strengths.

Key Responsibilities:

• Act as a first point of contact for customer product-related inquiries via phone, email, chat and other communication channels

• Provide prompt and accurate responses

• Diagnose and troubleshoot equipment issues by gathering information from customers and utilizing available resources such as manuals and databases

• Follow company policy and guidelines for handling customer interactions

• Provide great customer experience by demonstrating active listening, empathy and positive attitude towards customers

• Document and track all cases and customer information

What you need to have is:

• Fluency in both Spanish and English - written and verbal

• Minimum 1 year of experience in e-commerce and/or customer support role is required

• Patience, empathy, and a customer-centric approach to handling customer inquiries

• Excellent communication skills, both written and verbal, with great active listening skills

• Great analytical and problem-solving skills to identify root causes and provide adequate solutions

• Strong computer skills, ticketing systems and other customer support tools

• Team player with great attitude with the ability to work independently

• Flexibility to work in shifts Monday to Friday and bank holidays which will be compensated according to the country’s policy

• Good knowledge of heavy machinery and construction equipment

What can you expect from our client:

• Fulltime role with working hours Monday to Friday, 13.00 to 22.00
• Competitive salary
• Convenient office location, close to bus stations and the metro
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

Are you ready for a new position in beautiful Sofia? Apply today, and we'll help you further in the process!