Are you looking for a new opportunity in Budapest? Then this is your chance!
For our partner in Budapest, Hungary we are looking for a German-speaking Customer Service Representative !
Tech Mahindra is a large IT Service company that is expanding from India to the entire world. Whether it's AI, cybersecurity or everyday automation, Tech M plays a leading role in the IT sector. In Europe, Tech Mahindra provides high quality , customer-centric information technology experiences to global customers including fortune 500 companies.
Job Responsibility:
Efficient and effective response to German-speaking customer inquiries through all available channels (phone, chat, tickets, etc.)
Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution
Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement.
Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded.
Demonstrates appropriate sense of urgency for customer responses ✓ All other duties as assigned
Requirements:
Strong verbal communication skills in German language (Minimum Proficiency level – C1 and above)
High problem-solving skills
Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
Typing 20 WPM and 80% accuracy. Ability to present value-adding solutions to customers
High emotional intelligence and soft skills with the ability to serve high-profile customers
Achieve goals on time with excellent customer care
Comfortable with shift timings 24*7 and open for working on weekend and Bank holidays
Ability to learn, acquire knowledge and develop yourself
Experience in a multi-system environment
Preferably 0-3 –years of experience in a contact center or customer service environment
What they offer:
Competitive salary package
Chance to be part of a growing organization and develop your career
Cafeteria benefits
Venue easy to access and modern office near metro line 3
Multicultural environment
Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
