Have you ever considered moving to Bulgaria's beautiful capital Sofia?

If not, you should think again! Sofia is a beautiful and dynamic Eastern European capital and currently we are looking for a German-speaker that want to move and work here!

Our Client:

Our client is multinational company that delivers innovative solutions across all stages of the customer experience journey. The office in Sofia is based in the center of the city and they currently support 11 different clients. Join their international team of 800 people that support customers in 33 languages!

The Role

As a Billing & Collections Support Specialist you will be responsible for ensuring inquiries from customers, sales and other departments are being actioned timely. You will be required to provide assistance in customer related transactions and disputes to accommodate billing-collections solutions.

Responsibilities:

• Manage and analyze daily billing and collections cases;
• make caller authentication;
• assist customers through email, call or chat regarding their billing concerns;
• prepare new account review templates for newly signed up invoice customers;
• reconcile and review invoices being disputed, also if needed using the support from Escalated departments;
• calculate price variance for incorrect billing sent to customer;
• pursue collections in accordance with local policies on past due accounts;
• perform cash application of wires, checks and credit card payments;
• document steps taken to troubleshoot, activities and changes made to isolate issue and elimination of known issues prior to case escalation;
• monitor and follow collections process for accounts with past-due balances;
• provide support, information and assistance to colleagues and to demonstrate good team spirit to support positive atmosphere.
  
  

Profile requirements:

• B2 English, C2/C1 German
• Previous experience in a call-center setting is an advantage
• Strong understanding of financial matters such as billing, invoices, VAT, etc.
• Degree in accounting is a plus!
• EU Passport
  
  

Offer:

• Competitive remuneration package;
• social package including: additional healthcare insurance, food vouchers, sport card discount, social team activities, charity activities, team buildings, sport events, internal competitions;
• working schedule: Monday - Friday // 09:00 AM - 20:00 PM
• work in a multinational environment;
• opportunities for long-term professional career;
• friendly and accessible office location;

How to Apply

If this job ticks all your boxes then please do not hesitate to apply! 

Live and work in Sofia:

Sofia is the capital of Bulgaria, situated at the foot of the Vitosha Mountain in western part of the country. It has the strongest local economy in the country and the lowest unemployment rate too, which tempts many Bulgarians as well as foreigners to the area. The city is the home of over 100 000 students and provides an incredible amount of 5 top-ranked universities! The huge amount of educated population has a big part to play in the city’s strong economy and the fact that Sofia ranks high in statistics on economical growth, GDP per capita and also its appeal to foreign workforce and companies looking to serve their international customers.

The cost of living in Sofia is quite low, the internet connections are very fast and there’s free wi-fi all around the city, the weather is nice, winters relatively short and so many interesting places to visit within 2 hours by car e.g. the Rila Monastery, Koprivshtica etc. Even though Sofia is one of the biggest cities in Europe with its 1,2 million inhabitants, it is easy to walk around the city. The expat community in the city is growing constantly and there are active expats groups in town, which is a good place to start when moving to Sofia.

Multilingual Jobs Worldwide 

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.  

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.