German speaking 2ndline Support Specialist to fast-growing iGaming Company in Malta

Posted 24 October 2022
LocationBirkirkara
Job type Permanent
DisciplineiGaming
Reference35723
Contact NameAga Loughran

Job description

What will I be doing?

  • Provide support to the clients outsourced CS team in order to solve customers’ queries;

  • Build relationships with game providers and other departments in order to solve customers queries and issues;

  • Keep track of issues faced by customers;

  • Propose improvements in order to avoid the interruption of play and increase the overall customer experience;

  • Provide ongoing support, refreshment/follow-up/quality analysis to all CS Agents;

  • Monitor CS Agents’ in liaison with localized Customer Operations Manager on performances and provide feedback and recommendations for any additional training needs to management;

  • Take part in, and sometimes lead, various projects within the CS department;

  • Actively seek and manage ways of improving existing processes & enhancing the customer experience by reviewing survey responses providing necessary feedback to management.

Who is the client looking for?

  • At least 1 year of experience within a customer service role, ideally within the iGaming industry

  • Fluency in German and English languages

  • Experience with Office Suites and Google Apps (Docs, Sheets, etc)

  • Organized with strong attention to detail

  • Good communication skills and interpersonal skills

  • Good negotiation and persuasion skills

  • Ability to work independently

  • A team player willing to work within a tight-knit team