We are looking for Dutch-speakers to work in Quality Analysis in Lisbon!
Our Client
It is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., it is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.
The project
The project involves moderation of content (images/text/videos) to tag it to accurate labels based on policies for one of the Largest Technology giant.
You will be responsible for assuring the quality of this team, performing audits on the team’s tickets, figuring out weak points in the support given to customers and mentoring the team to improve their overall quality.
Responsibilities
Works closely with Quality Assurance Leaders to aggregate, prioritize, and report top issues impacting decision accuracy for its market and workflow
As new Content Policies are developed and prototyped, provides details to local teams around the impact of the policy change on the team’s current work.
Delivers “on-spot” training to auditors on new or changing Content Policies as well as “refresher” trainings on existing Content Policy
Audits decision accuracy and actively reviews decision accuracy audits to ensure consistency and alignment with internal standards and policies
Manages investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
Mentors’ agents on the use of quality tools and systems
Develops process documentation and aggregates feedback about the functionality of quality tools
Requirements
Dutch Native Level (C2) and fluency in English (B2/C1)
2 years relevant work experience in business process outsourcing company or comparable service environment
Preferably minimum of 1 year of experience within an audit or quality environment performing quality control and quality analysis
Able to adapt quickly to changes in workflows, such as updates in policies and guidelines
Excellent organizational skills and detail-oriented approach to problem solving
Excellent communication (verbal and written), including the ability to clearly communicate in a dynamic environment across all levels
Able to prioritize and manage tasks efficiently
Understanding of business processes and improvement methods
Understanding of departmental policies and procedures
Experience with confidential information collection and management (preferable)
Strong Microsoft Excel knowledge (PivotTable, charts, statistical functions)
Our offer
Competitive salary and various benefit packages (private health care including dental care, life insurance and cafeteria benefits).
Opportunity to be part of a global organization with good practices focused on continuous development.
Open-minded and multinational environment.
Pleasant and inspiring working atmosphere.
Professional development and ambitious tasks
About Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
