French-speaking Application support in Lisbon, Portugal

Posted 06 Mercredi juillet
LocationLisbonne
Job type Permanent
DisciplineInformatique
Reference35544
Contact NameCamille Breton

Job description

Portugal offers a friendly business environment and well-developed IT and physical infrastructure, making it a favourable destination for setting up global service delivery. Lisbon, the capital city of Portugal, boasts of highly qualified staff, reputed universities that deliver a capable workforce and residents with an aptitude for foreign languages. This city serves as a promising gateway to the European as well as global market.

Our partner

Our partner is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Their technology products, services, and engineering are built on four decades of innovation with a fantastic management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. We seek out the best Tech talent in the industry for them and they offer our candidates phenomenal career opportunities within one of the largest IT companies around. Join them!

This Role is to provide support for all Content Management products and services, including customer installed.  Support is provided for both newly launched products as well as mature products.

Minimum Requirements:

  • Server Operating Systems experience included but not limited to (installation, basic configuration and administration prefer Windows Server Certification):
    • Microsoft Windows Server (2012, 2016, 2019)
    • Microsoft Windows 8.1 and 10
    • Linux (Red Hat 6, 7)
    • Virtual Server Environments (VMWare and Microsoft Hyper-V)
  • Web Server (installation, configuration, basic administration)
    • IIS 7.5 and higher
    • Apache 2.2.x and higher
  • Network related protocols (basic configuration and administration)
    • TCP/IP, DNS, DHCP, Kerberos, SMTP, POP3, IMAP HTTP|S, FTP, SMB, SSL/TLS
    • LDAP – Microsoft Active Directory Domain Services (basic administration)
  • Language required (English and one of the below)
    • French
  • Careful: You must have the legal documentation prior to the application (European passport or working VISA for the country you are applying for). I inform you that without one of these two documents, I am unable to help you in your job research as we and our partners do not provide administrative assistance to acquire them and they are mandatory to create a working contract.

Nice to have:

  • Experience in and knowledge of the Enterprise Content Management (ECM) applications with essential understanding of document management and image-based workflows.
  • Internet standard: XML, webservices Rest, SOAP
  • SMB and TWAIN Scanning (installation and basic configuration)
  • Xerox ConnectKey | Xerox Scanning Application
  • Autonomy Software (IDOL 10.x - LiquidOffice/eForms)
  • Solr 8.x, Frevvo, Abbyy, Autostore, PrizmDoc Viewer, DocuSign

Missions: 

  • First point of contact, via phone/portal, for customer with questions or issues with Xerox tools.
  • Work high priority technical incidents and critical outages.
  • Perform remote install/upgrades
  • Troubleshoot Issues before advancing it to engineering
  • Answer questions regarding product functionality and usage
  • Produce content creation for KB articles
  • Provide timely response/resolution to meet customer SLA’s.

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs worldwide.

Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.