Swiss German-Speaking Digital Marketing Optimisasion in Barcelona
- Posted 27 July 2024
- LocationBarcelona
- Discipline Marketing
- Reference35321
- Contact NameLion Kruse
Job description
We are looking for a strong collaborator with an innovative mindset to join our team as the Quality Manager. With your background in Quality and Digital Marketing – Search Optimization, you will lead a team of specialists (Quality Team Leads and Quality Analysts) to achieve the operational goals, develop a deep understanding of FPY & CSAT trends and work across functions to set up improvement plans.
The successful candidate will work closely with the EMEA & Global Quality Management to drive Quality and CX initiatives while guiding the team in a fast-paced environment.
Requirements:
- Experience in managing & coaching people (10+ members)
- Experience in digital marketing with a strong background in Google Ads (certification) is a plus.
- Excellent understanding of Quality concepts and root cause analysis
- Good language skills – verbal & written English along with any other European language (C1 and above)
- Good analytical & reporting skills with a keen attention to detail
- High degree of MS Excel proficiency as well as other MS formats such as Word and PowerPoint ( preferably experience with G Suite tools )
- Strong communication & collaboration skills
- Ability to innovate, work independently and have proactive approach to problem solving
- Be able to demonstrate going above and beyond of the remit of the role
Job Responsibilities:
- Lead a team of Quality Team Leads and Quality Analysts, covering all aspects of people & performance management including coaching, development and communications
- Manage day-to-day operations, including capacity planning and FPY management
- Develop CAPA strategies on the back of defect & RCA analysis
- Liaise across functions & sites on operational deliverables, error trends and action plans for performance improvement
- Work closely with stakeholders to understand existing & new business/ project’ needs
- Deep dive, analyze & own RCA process for DSATs and error rates across all cases
- Owning internal calibration process & QA talent development plans
- Contribute and participate in client review presentations for weekly, monthly and quarterly discussions
- Contribute to Quality strategy & initiatives at site-level and at program-level
- Suggest action plans to refine and improve QC processes
- Mediate and resolve any conflicts or issues
- Suggest and organize team building activities
- Carry out ad hoc tasks relating to the QA function for process excellence / improvements or as assigned by the Quality Manager or client
Offer:
Pleasant and inspiring working atmosphere
Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
Professional development and clear career path
Training & development opportunities
Competitive salary & relocation package*
*Relocation package only applies to Expats