Are you fluent in Maltese and passionate about delivering exceptional customer experiences?
We are looking for Maltese-speaking Customer Service Representatives to join a fast-growing digital support team for one of the world’s leading e-commerce platforms. This is a fully remote opportunity where you’ll be working in a dynamic, international environment, helping customers across various channels including chat, voice, and email.
About the Role
In this role, you will be the first point of contact for customers, offering solutions with empathy and professionalism. You’ll work with a supportive team to ensure smooth, efficient, and positive experiences for every customer you engage with. If you're calm under pressure and love problem-solving, this could be your next step!
Key Responsibilities
Respond to customer inquiries via chat, phone, and email
Resolve issues efficiently and with a customer-first mindset
Manage sensitive and high-risk situations with discretion
Escalate complex cases as needed and follow up to ensure resolution
Stay up to date on internal policies and platform updates
What We Are Looking For
Fluency in Maltese (B2/C1 level) – both written and spoken
Ability to type at least 40 words per minute (50+ preferred)
Excellent listening and communication skills
A calm, empathetic, and proactive attitude
Previous experience in customer service, e-commerce, or BPO is a plus
Flexibility to work 24/7 rotational shifts (including evenings/weekends)
You must be self-employed and able to invoice within the EU
What We Offer
A remote, full-time role with the flexibility to work from home
Competitive pay
Opportunity to support a major global e-commerce brand
A supportive, international work environment
Clear paths for career development and upskilling
Multilingual Jobs Worldwide Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
Interested? Apply Today!
Ready to take your career to the next level? Send in your application now and join a company that values your language skills, drive, and passion for delivering excellent service!
