Our client is an international provider of digital financial services, building a financial ecosystem that transcends the hassle of physical banking and complicated financial transactions into a paperless, borderless, and real-time experience for our customers. The foundation of our ecosystem has been laid through profound experience since 2005 in providing data-driven digital financial services globally. 

As a global thinking company, they are proud of their diversity and currently employ people from over 30 different nationalities and walks of life. They support employee interests, hobbies, and goals both inside and outside of work because they understand that happy people make happy employees.

Their Customer Service department is actively seeking a dedicated and customer-centric individual fluent in German and English to join our team in Malta as a Customer Service Coordinator.

Key Accountabilities:

•  Support and develop CS Specialists with coaching, and training;
• Train new joiners on systems, market knowledge, and processes;
• Escalations responses and creation of incident tickets when a market issue is identified;
• Complete one-to-one reviews with CS Specialists;
• Deputise for Service Leader;
• Create and review content for processes and procedures;
• Responsible for resolving customer complaints;
• GDPR / AML ticket handling;
• Drive a digital mindset;
• Task allocation;
• Roster / Rota updates/creation.

Requirements: 

• Fluent in written and oral both German and English;
• A digital mindset where knowledge of the Salesforce system will be seen as an asset ;
• Customer-centric mindset, focusing on how we can improve our operational contact handling to support our customers;
• Coaching mindset, upskilling, and supporting the team to improve against our customer-centric KPIs.

  We offer:  

• Wellbeing benefit;
• Weekly breakfasts in the office;
• Hybrid flexible working model;
• Access to LinkedIn learning with over 8000 courses;
• Share purchase matching program up to 10% of annual gross salary;
• Opportunities for growth, the realization of own ideas, and further training;
• The opportunity to work in a dynamically international evolving company.