Yes, our client is growing, and is looking for new talents to join their team! Our client aims to leverage cutting-edge technology, providing the best experience to their millions of customers who trust them for their entertainment.
Role overview:
Fantastic opportunities working with the world's leading lighting solutions provider!
Our energy efficient lighting products, systems and services enable the customers to enjoy a superior quality of light, and make people’s lives safer and more comfortable, businesses more productive and cities more livable.
It is all about communication:
The Customer Care department suggests the primary touchpoint for the customers who want to communicate with our client. As a Customer Support assistant, you will be responsible for handling all communications and assisting the customers with inquiries and issues they may face. Our client's Customer Care team is the front line of our services and one of their greatest strengths.
Key Responsibilities:
Respond to inbound customer requests, document relevant case information
Ensure excellent customer satisfaction
Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
Collaborate with other technicians to resolve or properly close help tickets
Manage an individual ticket queue
Responsible to follow the direction of management and provide feedback
What you need to have is:
Exceptionally customer focused
Fluency in German both in verbal and written communication
Good level of English in both verbal and written communication (for training purposes)
At least 6 months experience in front-line technical customer service role preferred
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Demonstrate patience when communicating and solving issues
Treat all data and personal information with utmost confidentiality
Keep up with the latest IT and tech-related trends
Proactive, self-motivated and a great team player
Excellent soft skills, particularly in
Demonstrating empathy in active listening skills and demonstrating empathy
What can you expect from our client:
Fulltime role with working shifts between 9:00 a.m. – 9:00 p.m., Monday – Friday
Competitive salary
Convenient office location, close to bus stations and the metro
Comprehensive initial training and onboarding (fully paid by us)
Continuous training and upskilling programs
Professional Development and Career Navigation programs to map out the steps in your desired development
Health and Wellbeing initiatives
Relocation support if needed (accommodation and travel expenses)
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!
Are you ready for a new position in beautiful Bulgaria? Apply today, and we'll help you further in the process!
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
