We are looking for a Dutch-speaking Associate Technical Support in beautiful Budapest!
Scope of position
As an IT Service Desk Analyst you will provide first line technical support to users. Do you have an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of user’s problems? Then this might the the job for you! The Technical Support can range from straightforward to more complicated technical issues.
Key responsibilities
Act as a single point of contact for phone calls, chat and emails from users regarding IT issues and queries
Record incident resolutions in the Help Desk tool based on user communication via phone, email, chat etc.
Ensure that issues are resolved within ticket life cycle
Co-ordination between users and resolver groups (if necessary)
Incident handling and escalation management
Work independently and within a team
Communicate well with internal and external contacts
Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
All KPI related tasks must be followed & adhered to avoid business impact
Ensure that breaks are pre-approved by SME, Team Leader or Manager
Escalate unresolved calls to the resolution support team
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
Skills/qualifications required
C1 level Dutch language skills in combination with excellent English language
Certifications (Optional) ITIL, MCSE, Software Development/Application support
Level of expertise L1 – L2 On-site Or Remote Support
Excellent communication skills and telephone manners
Application Support: Prior experience in Application support/Software development, IT Service Desk
Strong problem resolution skills
IT Awareness: Understanding of SDLC, database technology, OS components would be useful
Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Monitoring Tools, CA Service Desk
ITIL: Knowledge of ITIL processes and procedures would be an added advantage
SAP - Application Support - optional
Self-motivated achiever who gains satisfaction from providing excellent customer service
Chance to be part of a growing organization and develop your career
Cafeteria benefits
Venue easy to access and modern office near metro line 3
Multicultural environment
Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
