Dutch-speaking Fraud Prevention or Back-Office Support Agent in Lisbon, remote and hybrid options

Posted 09 August 2022
LocationLissabon
Job type Permanent
DisciplineKundenbetreuung
Reference35652
Contact NameKatoo Roekens

Job description

Are you a motivated and enthusiastic native Dutch speaker looking for an international challenge? Do you want to enjoy an exciting lifestyle in the sun of Portugal?

Work as a Dutch-speaking Fraud Prevention or Back-office Agent for an American multinational technology company!

Tasks

  • Placing orders
  • Inquiries about products
  • Locating product
  • Collecting and providing feedback
  • Checking on Order Status
  • Setting up returns, checking status of returns and refunds, assisting with refunds
  • Handling Consumer Complaints
  • Providing technical support for users
  • Scheduling call backs and performing outbound Calls

Requirements

  • Native level of Dutch and business fluent English both written and oral.
  • Prior experience in customer service/technical support and/or experience
  • Ability to take detailed information
  • Adapt at working with ambiguity
  • Strong comprehension skills (adaptive writing, active reading)
  • Ability to stay positive and project optimism – Adaptability to new and ever-changing needs
  • Enjoying the gadget culture and staying up-to-speed on the consumer electronics industry
  • Strong organizational skills.
  • Demonstrated sales and/or customer service success

Conditions

  • Good competitive local salary
  • Performance bonus 150 euros
  • Meal Allowance 6 euros per day
  • Health insurance
  • Gym membership
  • Possibility to work from home anywhere in Portugal (including the islands!)

 

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