Czech-speaking Customer Support Agent from Athens, Greece

Posted 24 April 2024
LocationAthen
Discipline Finanzen und Banken
Reference37316
Contact NameAugustine Erdman

Job description

Are you a native or near-native Czech or Slovak-speaker? Do you have excellent communication skills and enjoy helping others? If so, we have an exciting opportunity for you!

For our partner in Greece we are looking for Czech or Slovak-speaking Customer Advisors to join their international team in Greece! 

Responsibilities:

  • Manage incoming calls, chats, messages, and emails.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team targets and case handling quotas.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.

Requirements:

  • Native or near-native proficiency Czech OR Slovak.
  • Good command of English.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication skills.
  • Ability to multi-task, prioritize, and manage time effectively.

Training:

  • You will receive Training for your new position!

Benefits:

  • internal growth possibilities
  • international work environment
  • Work hybrid from Athens
  • help with relocation to Greece

 

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