German-speaking Customer Support Agent to Sofia, Bulgaria

Posted 21 June 2024
LocationSofia
Discipline Klantenservice
Reference37501
Contact NameWard Van De Velde

Job description

Exciting Opportunity to Join a Growing Team!

Our newest client is a genuine company producing innovative microdrinks, microteas, microlyte, and microenergy drops. Focused on good health and sustainability, you will enjoy being part of this great team!

Feeling excited? Apply and become our new team member!

Your Typical Day:

As a Customer Experience Specialist, you will be answering queries by clarifying the customers’ requests via phone, e-mail, and social media.

Typical cases would include delivery issues, questions about product and content, reimbursement and refund, payment methods.

It is a dynamic role that requires adaptability and a customer-oriented mindset to ensure that every customer interaction leaves a positive impression.

What we offer:

  • Above average compensation + performance bonus
  • Great relocation package: Reimbursed travel expenses + temporary hotel accommodation 
  • Salary advance granted upon request to cover relocation expenses
  • Medical insurance 
  • Comprehensive initial training and onboarding (fully paid by client) 
  • Professional Development and Career Navigation programs to map out steps in your desired development 
  • Health and life insurance, multisport card, transport allowance, bonus for important life events, additional paid leave for education, corporate discounts, company events 

What You Need to Have:

  • Excellent communication skills
  • Fluency in German, both written and verbal
  • Advanced knowledge of English, both written and verbal
  • Work experience in a customer experience center is an advantage
  • Good typing and computer skills (MS Office applications)
  • Be organized, have decision-making and analytical skills
  • Team player with a great attitude

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world.

Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.