German-speaking 2nd Line Technical Support Advisor to Sofia, Bulgaria

Posted 25 July 2024
LocationSofia
Discipline Klantenservice
Reference37371
Contact NameMartin Fritjofsson

Job description

Our client in Sofia is looking for a Telecommunications Engineer to join their Support team!

Main responsibilities:

  • Process support requests;
  • Analyze system logs;
  • Remote troubleshooting;
  • Consistently achieve client KPIs;
  • Utilize and actively participate in the improvement in the existing client Knowledge Database; 
  • Provide high level of technical guidance and assistance in problem solving.


Requirements:

  • Good communication skills in German and English, both written and verbal;
  • Interest in Networking and Linux;
  • Strong troubleshooting and analytical skills;
  • Experience with VoIP is an advantage;
  • Customer oriented and pro-active team player;
  • Route and Switch familiarity is a plus;
  • Telecommunications knowledge or education is considered an advantage.

 

What can you expect from us:

  • Full-time role with standard working hours Monday – Friday from 10:00-19:00
  • Competitive salary with monthly performance-based bonuses
  • Convenient office location, close to bus stations and the metro - hybrid model of working
  • Comprehensive initial training and onboarding (fully paid)
  • Continuous training and up-skilling programs
  • Professional Development and Career Navigation programs to map out the steps in your desired development
  • Health and Wellbeing initiatives
  • Relocation support if needed (accommodation and travel expenses)
  • Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

 

That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!


We’re looking forward to meeting you!

 

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