French-speaking Customer Support Agent to an iGaming company in Cyprus!

Posted 09 June 2024
Discipline iGaming
Contact NameJohanna Kivimäki

Job description

Our client is one of the fastest-growing B2B service providers based in Cyprus. They develop, maintain and deploy various IT and customer-based services to numerous businesses in various industries around the world.

Founded in 2018, their continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. They are a young, dynamic team that enjoy working in tech among creative and talented individuals. Their asset is the great people within the company with a unique approach on how to properly maintain their services and products.

If you feel like you can be a good fit for their team and your profile matches the criteria, we would love to hear from you!


Job Description & Responsibilities:

  • Communication with customers through live chat and e-mails.
  • Maintain prompt and empathetic attitude towards customers.
  • Acknowledge and resolve customers’ issues and queries.
  • Keeping up to date with product terms, offers, and functions.
  • Report and escalate advanced customer queries to the relevant departments.
  • Perform first-step investigations on queries and issues.
  • 3 shift-based role (Monday-Friday). No weekend shifts.

Experience and qualifications:

  • Proficiency in both written and verbal English, with excellent language skills.
  • Proficiency in both written and verbal French, with excellent language skills.
  • Strong communication abilities, enabling effective interaction and collaboration.
  • Solid computer literacy and adept typing skills.
  • Ability to perform effectively within a multitasking work environment.
  • Previous experience in online customer support will be considered a big plus.


What we offer:

  • An attractive and competitive remuneration package, reflecting your skills and contributions.
  • The opportunity to be a part of a dynamic and forward-thinking European company, contributing to its ongoing success.
  • Clear pathways for professional growth and advancement within the company.
  • A vibrant and welcoming team environment, where your skills and ideas are valued.
  • Engaging weekly team lunches and exciting monthly team events.
  • Access to a gym membership, promoting a healthy work-life balance.
  • Modern and conveniently located offices in prime Limassol, offering easy parking and highway access.