Dutch-speaking Customer Support Agent in Malta

Posted 18 April 2024
Discipline iGaming
Contact NameJohanna Kivimäki

Job description

Join us as our next Dutch-Speaking Customer Experience Agent for night shifts!

We think you'll fit right in if you enjoy and thrive in a rapid and ever-changing environment. The saying “roll up your sleeves” could not be better to describe both the role and our company culture. We welcome fast-footed, smart, reliant, and resilient team players who are eager to find solutions and solve problems. Does this sound like you? Keep reading...

We are looking for passionate, people-centric individuals with great communication skills, interested in sports & casinos, ready to learn more, and looking to work with a friendly, fun, and creative team. Sounds like you? Read on...

You will become an expert on our sportsbook and casino brands and services possible. Directing your positive energy to all chats and emails, assisting our customers with any queries they might have, daily. No day is the same in this role and that's what makes this role exciting.


So what will you be up to day to day?

  • Resolve customer queries via calls, live chat and email
  • Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution
  • Communicate with 2nd line support team and payment providers to solve customer problems in the most efficient way.
  • Approve customer withdrawals upon request from the player and process KYC and documentation, conduct any enhanced due diligence required 
  • Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse
  • Contribute to team effort by achieving personal KPIs to support departmental SLAs
  • Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CX and the wider Country Management
  • Ad hoc tasks as required by the CX Management such as analysing customer contact trends and patterns, and providing context around these



  • Fluent knowledge of Dutch - both written and spoken
  • A keen interest in sports & casino
  • Analytical and problem-solving skills
  • Able to adapt to shift work (including Night-Shift)
  • Customer service experience is considered a plus
  • Able to multitask


What's in it for you:

  • A competitive remuneration package inc. a company bonus scheme!
  • Fantastic quarterly team events and weekly company events 
  • A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
  • On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere 
  • Wellbeing allowance
  • A comprehensive, International Private Health Insurance
  • Breakfast at the office on Tuesdays
  • Lunch at the office on Mondays and Wednesdays


Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.