Are you passionate about online marketing and new technologies? Would you like to join one of the leading tech companies? Our client is the 1 in online marketing with current annual revenue of more than 100 billion US dollars you will support our client as an Implementation Specialist, providing professional and exceptional support to their clients in an innovative and fast-paced environment.
The job As a Web Product Implementation Specialist, you will be supporting EMEA based clients and will be responsible for establishing a new service specifically dedicated to clients’ high profile & critical programs.
The activities
Part of your daily activities will be
Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferences
Perform and verify the implementation of web-based products with customers
Give guidance, support, and train customers on how to use the products
Deliver high-quality service to your customers, exceeding client expectations and quality scoring measures
Procedure and compensation of the training
The training period for the Implementations Specialist position is six weeks of classroom training The training has a duration of 8 hours per day and the starting times may vary between 08 00 h and 09 30 h
During the training, you will receive an insight into your future work field which will include
Integration into the team
Training for new computer software programs
Comprehensive product training about products and services of the client
Customer and technical support management training for telephone, email and ( contact
On the job training and independent implementation of training content
Working hours 40 hours per week from Monday to Friday, 08 00 h to 17 00 h
Key Responsibilities:
Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing
Perform and verify the implementation of web-based products with customers
Give guidance, support, and train customers on how to use the products
Deliver high-quality service to your customers, exceeding client expectations and quality scoring measures
Key Skills and Experience:
Turkish language at least C1 level, good English at least B2 level
Basic understanding or interest for JavaScript, HTML5 and CSS/CSS3
Basic understanding or interest for CMS platforms like WordPress/Shopify/Wix/Joomla or similar
Experience or interest in online advertising or ad product experience
Troubleshooting skills
Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process
Experience working in a B2B environment
Strong communication, customer service, relationship management and support skills
The offer:
Accommodation in a room in our client's apartment
Reimbursement of the initial flight costs
Free annual flight to the country of origin
Private health insurance
Free Portuguese lessons, water sports, gentle trekking and much more
An international career in a multicultural environment
Opportunity to cooperate with leaders in various industries
Intensive training and familiarization phase
Many opportunities for growth and development within our organization
MANDATORY TO HAVE EU PASSPORT OR WORK VISA FOR PORTUGAL
In addition, this is an excellent opportunity to advance your career and work for a multinational company, developing solid experience and skills, while representing one of the world's leading brands. You would be part of a company that promotes diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our family of more than 12,000 people of 97 nationalities.
How to Apply
If this job ticks all your boxes then please do not hesitate to apply! Send your English CV to sara@multilingualjobsworldwide.com
About us
We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain and many more with businesses from all over the world.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.
