Are you a native Spanish speaker with a passion for iGaming? Do you want to use your Customer Support skills in a job on an island?
The Role
A Customer Support Specialist in our client´s organization will provide 1st line Support for players wishing to contact the company with regards to a variety of questions.
Our client strive to be the best in Support and Customer care within the industry, and so they are looking for individuals who possess the same vision and are ready to provide their customers with support on a 24/7 rotating shift.
The Responsibilites
Handle customer queries through Live Chat and email
Escalate customer questions to relevant departments and follow up on the resolution
Work with multiple back office and internal tools and engage with 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner
Assist customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Paysafe)
Assist customers with their KYC procedure and work closely with the Risk team in this matter
Work closely with the VIP, Marketing and Risk/Payments departments
Credit bonuses & Free spins
Up-sell brand promotions
Actively engage customers
The Ideal Profile
Fluent Spanish & English language skills (written and spoken)
Customer support experience
Preference will be given to local candidates based in Malta
EU passport required
Strong PC and internet skills
Very good problem-solving skills
Strong attention to detail
Strong team player
Good online attitude
Staff will be required to work shifts.
The Offer Our client offers a friendly, dynamic work environment. They believe that their employees are the main asset and they make sure that they walk the talk. In addition to a competitive salary, they also provide daily lunch, regular team events, Comprehensive Health Insurance and other benefits. This position is based in Malta and they are looking to recruit as soon as possible.
Salary: 24,000 euros/year
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world.
Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.
