Russian-speaking Customer Support already based in Berlin (Home Office)

Posted 29 June 2021
Job type Permanent
DisciplineCustomer Service
Contact NameMaria Klemashova

Job description

Welcome to our virtual world! Our partner is looking for Russian-speaking customer support agents in Berlin! The company digitizes the entire application process and offers you a temporarily 100% Home-office in BERLIN. Start as a Russian - Customer Service Agent in Home-office from Berlin or throughout Germany for the greatest Social Media Network. After the current restrictions have been lifted, you will work onsite in Berlin together with your new team.


Your Benefits:

  • 2200€ gross monthly salary
  • Competitive monthly Performance Bonus gross
  • Up to 2000€ relocation package (one-time payment, distance to Berlin minimum 150 km) – of hire date is May or June
  • 40 € Cash Card
  • More time for your family, pet and hobbies - perfect for your Work-Life-Balance​ No transport costs or traffic jams on your way to the office (hey pretty environmentally friendly)
  • We will provide computer, screen and headset
  • 3 weeks paid training and ongoing coaching - all online


Your Job is great:

  • You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in RUSSIAN
  • You are putting together solutions to support and expand your customer's self-serve advertising customer base
  • You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
  • You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products
  • From the beginning, you will take an active role in providing an excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience


Your skills are amazing:

  • Online Advertising Experience is a big plus
  • Excellent written and verbal communication
  • Fluent, verbal and written in RUSSIAN (C2) and minimum B2 in English
  • Familiarity with online advertising products/vendors
  • Ability to multitask & work under pressure
  • Fast learner, diligent worker
  • You are expected to provide background checks (certificate for the highest level of education, employment certificate, references from previous employment)

Interested? Apply via our website!

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.