Romainian Speaking CRM Executive to Casino Client in Sofia

Posted 10 January 2022
LocationSofia
Job type Permanent
DisciplineiGaming
Reference34792
Contact NameAgnes Kristoffersen

Job description

About The Role

Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

 

The role in a nutshell:

In this role, you’ll be responsible for proposing and executing the CRM campaigns for our Sportingbet brands in Romania. You’ll be writing copy, creating images, building landing pages, creating target groups and sending communications to hundreds of thousands of customers about Sports every single week.

 

What you'll be doing: 

●Responsible for proposing CRM & promotional activities. Ideation and creative thinking required as promotions and campaigns must increase customer satisfaction and engagement.

●Writes copy in Romanian and English for our communications, banners and landing pages for our Sports, Casino, and general communications.

●Create images in our image/banner creation tools such as Kitroom, Bannerflow and Spirable.

●Whenever required, brief and align with our MarCom teams for image requirements.

●Set up promotions in our internal tools such as EDS, PAT and Backoffice.

●Create landing pages, banners, pop ups and emails/sms/push notifications.

●Writes T&Cs (based on templates) for our promotions.

●Translates copy for Acquisition, CRM Cycles and other stakeholders.

●Ensures CS queries get handled with in a timely manner for the best customer experience.

●Makes process improvements to drive greater efficiency. Ensures SLAs are adhered to.

●Cross functional team collaboration and stakeholder management (e.g. work closely with trading, BI & analytics, VIP, creative teams etc.)

Occasional:

●Report on KPI performance in Romania

 

What we need from you:

Essential:

●Strong analytical skills and process orientation.

Educational (Bachelor or Master) in Marketing or Business Management.

Nature of the work requires deep understanding of CRM promotions and tool mechanics, creative thinking to generate concepts, and analytical thinking to assess and optimise activities to drive commercial impact.

●Native Romanian speaker with strong written and spoken English language skills and a good understanding of Romanian culture

Desired:

At least 1-year experience in a CRM role

Experience working with Optimove, ExactTarget, Salesforce or similar CRM tools.

Experience within the online gaming industry.

  

What we offer:

  • Competitive remuneration package;
  • 25 days annual leave
  • Social benefits: personal health insurance, dental allowance, sport activities, food vouchers;
  • Opportunity to join a team of great professionals;
  • Dynamic and friendly work environment;
  • Team building activities.
  • Standard working hours

Ready to get involved?

Bring your energy and you’ll be in the mix from the start.
 
Apply now! 

 

About Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, the Netherlands, Belgium, Italy, Spain and many more with businesses from all over the world.

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.