Quality Analyst with French & Italian in Barcelona, Spain

Posted 12 October 2021
LocationBarcelona
Job type Permanent
DisciplineAdministration
Reference34444
Contact NameRoberta Di Cio

Job description

Our client, with more than 4,700 employees in 10 sites (certified with Great Place to Work, AENOR and Top Employer), is looking for a dynamic Quality Analyst responsible for ensuring our standards.

You'll succeed in this role if you are aware of the latest sales approaches, online marketing and technological developments. And you are a true inspiration on how to pitch a solution.

Responsibilities

  • To monitor interactions (Quality Audits) to ensure the needs of the quality of every interaction.
  • To track and measure quality results.
  • To analyze quality insights from monitoring and to align weekly with Ops (Weekly Quality Review) to identify priorities and set up action plans
  • To provide feedback and coaching to sales reps based on quality insights

Requirements

  • High school diploma or equivalent
  • Min. 1-year experience as a New Customer Acquisition Sales Rep, Pre-Sales for Digital Marketing products
  • Familiarity with Zendesk would be considered an asset
  • Fluent in English, spoken and written
  • Native/Advanced level of French and Italian
  • Strong business acumen with the ability to evaluate multiple business models
  • Goal-Oriented, Self-motivated and self-starter, able to analyze data and behaviours and detect needs
  • Presentation skills and conversation engagement
  • Tech Savvy

Benefits

  • Full-time position, 39h per week
  • Salary: 24,000€ - 28,000€ gross/year
  • Long Term Contract
  • Intense introduction training
  • Established career path to grow within the project
  • Employment with the world's largest provider of contact centre services
  • Excellent work environment, great colleagues, social arrangements and personal development
  • Dynamic business casual environment with colleagues of all ages gathered in a highly motivated team

How to Apply

Are you interested? Send your English CV to roberta@multilingualjobsworldwide.com 

About us 

We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain and many more with businesses from all over the world.

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.