Our client is looking for a presales specialist in one of their Industrial automation teams.

In this position, you will interact by phone with Smart customers and distributors to provide information in response to inquiries about products and services, take accurate customer orders, prepare quotations and to handle and be the first contact for complaints and returns.

You will handle calls from unknown customers and make a first qualification (lead management).

This is a remote position. 

Your main responsibilities will be:

· Handle calls through CRM agent portal
· Create quotations and orders via SAP system
· Expedite and communicate expected delivery times to customers
· Offer basic product advice to individual customer needs (at least catalogue knowledge)
· Provide first level technical assistance to help customers identify their requirements for products and services
· Call back customers
· Lead management
· Other duties and tasks as assigned

The Requirements

- High/Native level of Dutch and French
- That you are at minimum a high school graduate
- An interest in the technical field and a willingness to stay in the project for at least 2 years is of great importance
- That you are customer oriented, have excellent communication skills and have a commercial attitude and awareness
- Business mindset will help you engage better with your contacts
- Business/commercial studies and previous experience in a contact center environment will benefit your progression in this role and the project but won't be a decisive trait

The Offer

-Full-time and long-term contract
-Private medical insurance
-Schedule: Monday-Friday, from 08:30 to 17:30
-Internal Development Program
- You can work from home in Catalunya area after the onboarding period (around 3 months)