Italian-speaking Customer Retention Specialist (not sales) in Cyprus

Posted 10 August 2021
LocationLimassol, Eparchía Lemesoú
Job type Permanent
Contact NameSandra Solascasas

Job description

We are looking for a Italian- speaking Customer Retention Specialist (Not Sales) to a well known Forex Company in Cyprus!

Are you able to offer customer the best service and re-assure them that they matter to you and your company?

Are you known for building up meaningful relationships with customers and for turning frowns upside down and assuring customer loyalty? 

Then we have the right job for you!


The company: Our partner is a market leader in Contracts For Difference (CFD) that offers unique trading conditions for equities, currencies, commodities, Cryptocurrency, ETFs, options and indices in addition to innovative trading technology.


Main Responsibilities

  • Help maintain high levels of client acquisition and retention.
  • Resolve product or service problems by clarifying the customer’s complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Developing and maintaining relationships with existing clients.
  • Dealing with client inquiries and requirements via email and telephone.
  • Ensuring customer satisfaction, professional communication.
  • Liaise with other departments for unresolved issues


Main Requirements

  • Native or fluent in Italian both written and spoken
  • Excellent level of English both written and spoken would be considered an advantage
  • Previous experience in a Customer Support role, preferably in the Forex Industry
  • Ability to manage the day to day sales and customer service tasks
  • Strong communication skills
  • Good computer and phone skills
  • Ability to work with goals, targets, and deadlines
  • Great objection-handling skills
  • Experience in sales and customer service


The Benefits

  • Competitive salary
  • Experience in a Challenging environment
  • Possibilities to grow within the company
  • Provided with 160 euro each month as a travel allowance to cover their travel expenses or to use for a rental
  • 4 flight tickets each year,
  • Water & electricity paid
  • Private insurance paid
  • Shared accommodation as long as you want


How to Apply:

Does this job description describe you and what you are looking for to a Tee? Then please send your English CV to today!


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Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.