Italian-speaking Application Support in Lisbon, Portugal

Posted 10 May 2022
LocationLisbon
Job type Permanent
DisciplineIT
Reference35291
Contact NameAlfredo Mogavero

Job description

Application Support

 

Minimum Requirements:

    • Server Operating Systems experience included but not limited to (installation, basic configuration and administration prefer Windows Server Certification):
      • Microsoft Windows Server (2012, 2016, 2019)
      • Microsoft Windows 8.1 and 10
      • Linux (Red Hat 6, 7)
      • Virtual Server Environments (VMWare and Microsoft Hyper-V)
    • Web Server (installation, configuration, basic administration)
      • IIS 7.5 and higher
      • Apache 2.2.x and higher
    • Network related protocols (basic configuration and administration)
      • TCP/IP, DNS, DHCP, Kerberos, SMTP, POP3, IMAP HTTP|S, FTP, SMB, SSL/TLS
      • LDAP – Microsoft Active Directory Domain Services (basic administration)
    • Italian Native + Fluent English

 

Nice to have:

    • Experience in and knowledge of the Enterprise Content Management (ECM) applications with essential understanding of document management and image-based workflows.
    • Internet standard: XML, webservices Rest, SOAP
    • SMB and TWAIN Scanning (installation and basic configuration)
    • Xerox ConnectKey | Xerox Scanning Application
    • Autonomy Software
      • IDOL 10.x
      • LiquidOffice /eForms
    • Solr 8.x, Frevvo, Abbyy,  Autostore, PrizmDoc Viewer, DocuSign

 

Duties :

  • First point of contact, via phone/portal, for customer with questions or issues with Xerox tools.
  • Work high priority technical incidents and critical outages.
  • Perform remote install/upgrades
  • Troubleshoot Issues before advancing it to engineering
  • Answer questions regarding product functionality and usage
  • Produce content creation for KB articles
  • Provide timely response/resolution to meet customer SLA’s.

 

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