Hebrew Claims Management Specialist in Lisbon

Posted 12 May 2022
Job type Permanent
Contact NameSara Pato

Job description

Are you a native Hebrew speaker looking for an international challenge? Do you want to enjoy a relaxed lifestyle in the sun of Lisbon? Then look no further!

The Company

Our partner is a worldwide leader in food and processing. They ranked No. 64 on the Fortune Global 500 in 2017 and No. 33 in the 2016 edition of the Forbes Global 2000 list of largest public companies. In other words, it's a great, diverse & international place to work at. With their office situated in the heart of Lisbon, you'll find yourself in the epicenter of the business world. 

The role

To ensure that debts on NBS managed accounts are collected in compliance with Market Terms and Conditions. To ensure collection of invalid claims, through direct customer contact and business knowledge. To escalate all issues through appropriate channels and ensure the use of correct Global tools to execute tasks. Problem-solving and project work (management and driver) is a key part of this role. Ensure the accuracy and timeliness of services delivered to Markets served is in accordance with Service Level Agreements, adhering to Global Standard Practices.

Key responsibilities:

  • Customer/account queries to support that sales ledger balances are clean on customer account
  • Earn and deploy collection techniques for due and overdue balances on a customer account, maximising On-Time Payment for all Customers
  • Notify Senior Collections Specialist of debt risks to ensure mitigating actions are taken
  • Collection activities based on Market Collection Strategy
  • Respond to incoming collection concerns from the customer and internal stakeholders
  • Focus on Customer Service, ensuring good communication levels
  • Perform periodic activity-relevant reviews with Senior Collections specialist.
  • Analyse and check KPIs on quality of services provided and present during DORs; Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem-solving
  • Execute PDP plan created in cooperation with the Line Manager
  • Execute identified business and internal controls of O2C processes
  • Support NCE process improvement initiatives through DORs/WORs/MORs/GSTD/FI/ etc.
  • Ensure compliance with Nestlé standards in all executed activities


What will make you successful

  • Degree in Business, Finance, Economics or similar preferred but not essential;
  • Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules)
  • Intermediate English level; 
  • Good computer skills, including Microsoft Office applications - for Claims Roles Strong Excel knowledge is mandatory
  • Good problem solving and analytical skills;
  • Positive Thinking, willingness to learn and Team Player attitude required
  • Good Organization and Prioritization skills to be able to cope with a fast pace environment
  • Strong work ethic and Respectfulness required



  • Strong local salary based on experience + 200€ in language bonus
  • Relocation package: Accommodation either short term or permanent for a year + flight tickets reimbursed + Support with documents: IRS, SS, NIF
  • Flexible working: remote, hybrid...
  • Flexible working hours: choose between 3 schedules starting between 7 and 9.30am
  • Other fringe benefits


About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world.

Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.