Our client is a Fortune 500 company and is a leading professional services company. They transform clients' business, operating, and technology models for the digital era.
The Role
The Web Product Implementation Specialist will be responsible for establishing a new service specifically dedicated to the client's high profile & critical programs. The team will be supporting EMEA-based clients/customers; therefore, if your German is on an excellent level, we´re looking for you!
Key Responsibilities:
Communicate with advertisers and internal sales and services teams via phone, email, chat as needed
Perform and verify the implementation of web-based products with customers
Give guidance, support, and train customers on how to use the products
Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed
Deliver high-quality service to your customers, exceeding client expectations and quality scoring measures
In progress case handling to meet business requirements.
Key Skills and Experience:
Capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template/process.
Strong communication, customer service, relationship management, and support skills.
Basic understanding of internet technologies.
Good research and self-learning skills.
Online marketing experience (Google Analytics/Google Ads) would be a plus.
Ability to adhere to internal policies and adapt to changes.
Outstanding organizational and time management skills.
Ability to document and update the details of communication with the customer in a timely and precise manner.
Facility to work in a team environment and willingness to help team members.
