German-speaking Travel Consultant remote in Lisbon/Porto

Posted 08 March 2023
DisciplineCustomer Service
Contact NameHannah Saßmannshausen

Job description

Have you always dreamed about living in beautiful, sunny Lisbon/Porto (Portugal) and working remotely as a Travel Consultant?  

As a travel consultant, you help travellers get the most out of their destinations by offering a wide range of local tours and attractions bookable across multiple devices. Offers include more than just 'things to do', namely temporary, exclusive, hidden and even free activities. Customers use the website to plan a trip as well as an app designed to support where to go, while exploring the city with tips and tricks from local experts. 

The job position 
Your job is to support customers from your home office (within the Lisbon metropolitan area or Porto, Portugal). Helping travellers find, plan and book their activities, enabling a worry-free and efficient travel experience. 

Your tasks 
- Customer service before, during and after travel; 
- Customer contact by phone, chat and e-mail, mainly in German
- Helping customers to book experiences and activities; 
- Checking the status of bookings; 
- Advice on experience location and pick-up; 
- Payment; 
- Booking changes, cancellations and refunds; 

Your Profile

  • Fluent in German spoken and written (C1/2)
  • Good level of English (B2)
  • Computer skills
  • Quick and efficient time management
  • Proactive personality with initiative spirit
  • Good communicator
  • Dynamic and organized

The offer

  • A competitive local salary, paid out 14x per year
  • Monthly language bonus
  • Accommodation in a room offered by our partner
  • Flight reimbursement after contract signature
  • Airport pick-up and administrative support for your integration in Portugal
  • An international career in a multicultural environment
  • Ample opportunity to grow and evolve within our organization
  • Free annual flight to your home country
  • Free Portuguese language courses, water sports, soft trekking and much more.

If you are interested, please apply!


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