German-speaking Trading Services Associate in Krakow

Posted 21 October 2021
LocationKraków
Job type Permanent
DisciplineCustomer Service
Reference34477
Contact NameKarina Mayer

Job description

About the company: 

Founded in 1974, our partner invented the concept of financial spread betting. Today, they’re the world’s No.1 spread betting and CFD provider, with offices in 14 countries and over 195,000 clients worldwide.

Recognized as one of Britain’s top employers, it’s no surprise that this success has come from empowering their people to be brave, innovative and inspiring. Join our partner in Krakow, and you’ll find the perfect place to showcase your talents and passion. Your achievements will be recognized, and you’ll have the support of a collaborative global team.

 

What you will do:

  • Providing front line payment support to our clients across phone, email, web chat and social media
  • Monitoring and proactively managing client payment systems, their deposits and withdrawals
  • Resolving trade disputes and queries
  • Being the main point of contact regarding client payments, global banking nuances, financial markets and our latest innovations
  • Verifying client documentation to ensure that internal AML policies are met
  • Providing administrative assistance regarding general account queries
  • Answering queries from our international client base on all of our products and platform

 

Who you'll be:

This role is ideal for those with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused environment.

  • Fluency in German (verbal and written)
  • English at business level
  • Working proficiency in any additional European language, would all be an advantage
  • A degree-level education (any subject)
  • Excellent interpersonal and communication skills
  • A logical and analytical approach to problem solving
  • Strong organisational and time management skills
  • Confident to employ basic maths skills, particularly mental arithmetic

 

How you’ll progress:

  • Your development is as important to us as it is to you.
  • We work in a fast-paced project environment where change is constant, but you’ll always have support to get better at what you do – and be rewarded for hard work.
  • If you’re up for the challenge, you’ll have opportunities to try new things and broaden
    your skills.  

 

What we offer:

  • Competitive salary 
  • Private medical cover for you and your family (Medicover) 
  • Multikafeteria system (you can choose: multisport card, vouchers etc.) 
  • Life insurance (Generali) 
  • Unlimited LinkedIn Learning access 
  • Comprehensive global and local onboarding process – to the company and to your role 
  • Employee-led LGBTQ+,  Women’s, Black and Parents & Carers networks with annual budget for  
  • 2 additional days off a year for voluntary work  
  • 1 additional day off to celebrate your Birthday 

 

Currently:

  • Work from home or office (based on your choice) 
  • Home office equipment reimbursement  
  • Flexible working hours 
  •  Online stretching sessions 
  • Online wellbeing weeks 
  • Online social events 
  • Depending on pandemic situation – summer parties 

 

In the office:

Come to work in a comfortable, state of the art office containing all the things you need to succeed. Each of us works from laptops, at agile, ergonomic workstations designed to support our roles. Our spacious, open-plan offices provide a modern, dynamic setting for you to excel. On top of current benefits employees may enjoy here: 

  • Free fresh fruits and coffee club 
  • App based parking spots booking system 
  • Bike parking and shower 
  • Games: Foosball and ping-pong table, consoles and board games 
  • Annual parties - summer picnic and Christmas Party 
  • Other social events  

 

After pandemic – agile hybrid working model. 

 

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.