German-speaking Technical Support Engineer to Iasi, Romania

Posted 02 August 2021
Job type Permanent
Contact NameSara Pato

Job description

The company: Our client is a next-generation global technology company that helps enterprises re-imagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation with a fantastic management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. We seek out the best Tech talent in the industry and offer our candidates phenomenal career opportunities within one of the largest IT companies around. Join us!


  • Fluency in English and native German
  • Receive direct client contacts (e.g., via phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue directly if possible
  • Use the knowledge base available to resolve client-reported problems
  • Redirect calls to field engineering support if a field support visit is required
  • Escalate to remote expert (Tier 3 / “deep dive” team in future model) as required
  • Provide part prediction and/or working/troubleshooting directions for the field engineering team
  • All applicants must already have a Romanian Tax Number or hold a Romanian passport.


The Ideal Candidate

  • Strongly self-motivated to learn new skills to fulfill basic position requirements, to become an expert in the position over an extended period of time, and to progress within the organization
  • Able to maintain and project a helpful and courteous attitude in any circumstances
  • Highly resilient under pressure and adaptable to unforeseen work demands
  • has around 1 year IT experience, or does a lot of IT on the side and has an IT education


The Offer

  • A highly competitive salary
  • A fixed, long-term contract to protect you in these unprecedented times
  • Relocation support to Iasi, Romania
  • A tight-knit company culture with many team members from your native country


The Location

  • The cost of living in Iasi, Romania is 5% less than the average cost of living in Romania. Cost of living is calculated based on accumulating the cost of food, transportation, health services, rent, utilities, taxes, and miscellaneous.

  • Iași, also referred to as Jassy, is the second largest city in Romania and the seat of Iași County. Located in the historical region of Moldavia, Iași has traditionally been one of the leading centres of Romanian social, cultural, academic and artistic life. Known as The Cultural Capital of Romania, Iași is a symbol in Romanian history.




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