German speaking Remote Technical Support Specialist to Lisbon, Portugal

Posted 28 July 2021
LocationLisbon, Lisbon Municipality, Lisbon District
Job type Permanent
DisciplineIT
Reference34145
Contact NameBianca Lenz

Job description

Our partner

Our partner is a next-generation global technology company that helps enterprises re-imagine their businesses for the digital age. Their technology products, services, and engineering are built on four decades of innovation with a fantastic management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. We seek out the best Tech talent in the industry for them and they offer our candidates phenomenal career opportunities within one of the largest IT companies around. Join them!

 

Responsibilities:

  • Provide remote technical support to Enterprise printer customers.
  • Receive direct client contacts (e.g., via phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue directly, if possible, within SLAs
  • Redirect calls to field engineering support if a field support visit is required.
  • Escalate to Escalation Support team (Tier 3) as required.
  • Use knowledge base effectively to resolve tickets and also contribute with new articles for knowledge base.


Required Experience & Knowledge:

  • 1+ Years industry experience in product support (Field and / or remote support) for IT industry
  • Fluency in English (C1/C2 level) and German (C1/C2 level)
  • Proven record of high achievement in customer service role
  • Clear written and oral skills
  • Ability to communicate with empathy.
  • Strong abilities towards SLA compliance.
  • Strong technical support capabilities on IT products / devices.
  • Experience on Multi-functional printers it is an advantage.
  • Strong troubleshooting and problem-solving capabilities.
  • Decent remote configuration and troubleshooting capabilities.
  • Good documentation skills.
  • Decent remote configuration and troubleshooting capabilities.
  • Good documentation skills
  • Industry stand certificate – Comp TIA A+  (Preferred but not required)

 

The Ideal Candidate

  • Strongly self-motivated to learn new skills to fulfill basic position requirements, to become an expert in the position over an extended period of time, and to progress within the organization
  • Able to be self-aware and conscientious of meeting all personal, team, & organization metric targets
  • Excellent team player with a committed approach to teamwork and customer responsibilities
  • Able to maintain and project a helpful and courteous attitude in any circumstances
  • Highly resilient under pressure and adaptable to unforeseen work demands

 

The Offer

  • A role in which your IT heart will sing
  • A highly competitive salary (23-25K Euros)
  • A fixed, long-term contract to protect you in these unprecedented times
  • Relocation support to Lisbon, Portugal
  • 25 days of paid annual leave
  • Career Progression Opportunities
  • Well-rounded Health and Life Insurance Packages

 

Are you our new IT professional? If so then send your CV to bianca@multilingualjobsworldwide.com

You can also book an appointment directly in my calendar to find out more about the position by clicking on the following link: https://calendly.com/bianca_multilingualjobsworldwide/15min-1

I look forward to hearing from you soon and wish you a great day.

 

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world.

Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.