In this position you will be working for an international company and one of the biggest names in the world!
We are looking for a German Speaking Customer Support Consultant for Google ads in the stunning city center of Barcelona!
If you love Barcelona, you want to kick start your career in this beautiful city and you have a passion for helping people then you won't find a better opportunity than this one!
Our Partner is the worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, across 400 contact centers in 80 countries, operating across all business sectors and all continents on behalf of major international companies.
At the office, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to our client through job satisfaction and a great work environment.
Why move to Barcelona?
Barcelona is a beautiful city located in the heart of Catalonia in Spain. In Barcelona, you will work in a dynamic environment with many other Scandinavian colleagues, at the same time as you get to focus on a different type of culture. Barcelona is a beautiful city and is the capital of the region of Catalonia in Spain. Barcelona is known for its art and great architecture, and of course football. Barcelona has 4.7 million inhabitants and has the 6th largest area in the EU. The city is located around both city life and beach life at the same time. This is one of the many reasons why Barcelona has become very popular in recent years. It is also no secret that Barcelona is known for its good nightlife and fantastic shopping opportunities. The city offers simply everything, and more than you want!
Your responsibilities:
Verification Operations: Process license, insurance, and business registrations submissions to confirm alignment with the service’s quality guidelines for new reviews and re-certifications
Reactive Support: Provide reactive phone and/or email support for live advertisers
Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelines
Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance
Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations
Properly prepare and set expectations with businesses about the onboarding and go-live process
Develop a deep understanding of the onboarding requirements/processes for our product across different regions
Work closely with businesses to collect and submit information required to complete our onboarding process
Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process
Support ad-hoc operations work as needed
Work in a fast-changing, fast-paced workplace
Requirements
Native Level of German
Ability to speak and write English fluently
Experience in a fast-paced, scaled operations environments
Experience working in a call center environment
Experience working in a customer-facing role
Extremely high attention to detail and strong organizational skills
Structured communicator, both written and spoken
Ability to produce high-quality work under strict deadlines
Proficient in Google Docs and Sheets and/or Microsoft Word and Excel
Ability to work independently and complete day-to-day tasks with minimal supervision
**All applicants must have an EU passport or a valid work permit to qualify
Nice to have:
Bachelor’s degree in Business
2+ years of experience in similar fields: working with legal teams, trust & safety, vetting or similar
Experience working with local legislation or government entities
Familiarity with home services, such as plumbing, locksmiths, electrical etc.
**Due to covid-19 situation our employees are working from home in Barcelona and also in other locations in Spain, but we can’t wait to see you in our amazing offices when we come back to normal.
Benefits
Full-time position (39 hours/week)
Salary: 22.200€ gross/year + up to 1.000€ gross/year in bonus
Taxes between 20-24%
Relocation package including:
- Flight ticket
- Taxi to the airport
- Taxi from the airport in Spain to your new accommodation
- PCR test cost compensation
- Accommodation in a nice individual studio
Support with a private Health Insurance
Intense specific sales training.
A permanent presence of coaches who will facilitate your personal and professional development
Established career path to grow within the project
Continuous training and certifications within Google products
Bi-weekly, monthly or quarterly contests
Employment with the world's largest provider of contact center services
Excellent work environment, great colleagues, social arrangements and personal development
Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
Office location surrounded by the sea (World Trade Center, Barcelona, Spain)
If this sounds like everything that you are looking for and your next adventure that you would like to conquer, then do not hesitate to apply by sending your English CV to bianca@multilingualjobsworldwide.com
I look forward to hearing from you soon and will get in contact with you shortly!
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.
