German Speaking Customer Support Remote for a High-End Fashion Retailer

Posted 17 August 2021
LocationLisbon, Lisbon Municipality, Lisbon District
Job type Permanent
DisciplineCustomer Service
Contact NameHenrike Müller

Job description

We are looking for fashion enthusiasts to work for a high-end retailer remote in Portugal! 


The Project

With a history going back over 135 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies.

This American clothing company PVH, generated nearly $9 billion in revenues in 2017. They own the iconic CALVIN KLEIN, TOMMY HILFIGER, Van Heusen, IZOD, ARROW, Speedo, Warner's, Olga, Geoffrey Beene and True&Co. brands and market a variety of goods under our owned and licensed brands. With over 36,000 associates operating across 40 countries, they are passionate about creating high quality, trend-right products that are complemented by compelling online and offline consumer experiences, and they are focused on connecting with the next generation of consumers. They continue to set their sights on making positive impacts in their communities while leading change across our business. .


The Job

Together with your colleagues you will be part of a team ensuring a competent and friendly customer service experience over the phone, via e-mail and social media. Your daily activities will be:

  • Listening to customers’ questions and concerns, providing the best possible answers and solutions
  • Troubleshooting regarding orders, deliveries, payments and returns
  • Providing information about fashion products
  • Escalating and rerouting the necessary matters and issues to other departments.


The Requirements 

  • Fluent in German spoken and written (C1/2);
  • Good level of English.
  • Relevant education, Computer Skills. 
  • Interest in Social Media.
  • Quick and efficient management of time. 
  • Proactive personality, with initiative spirit.
  • Good communicator. 
  • Dynamic and organized.
  • Tech Requirements
    • Good Internet connection
    • Windows 10
    • Headset with microphone
    • 15 inch Monitor with Webcam


 The Benefits

  • Permanent possibility to work from home anywhere in Portugal
  • Competitive salary
  • An international career in a multicultural company
  • Intensive training and familiarization phase from home 
  • Opportunities to grow and evolve within our organization.



Sounds interesting? Feel free to send a mail with your CV to



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