German-speaking customer service & sales representative to Valencia

Posted 23 August 2021
LocationValencia, Valencia, Valencia
Job type Permanent
DisciplineCustomer Service
Reference34255
Contact NameMichele Amend

Job description

We are looking for German Customer Service & Sales Representative for one of our clients, a leading company in new technologies.

Responsibilities:

-Handle and close inbound calls (Consumer) to achieve quarterly quota
-Fast and effective response to inbound emails
-Outbound calls when necessary to recover (web-) orders or convert quotes to orders or to solve issues with already bought products
-Quote creation and follow up
-Maximize Store revenue by upselling/cross-selling to increase order value and AOV
-Awareness of Online Store promotions and campaigns to maximize their success
-Ensuring personal knowledge of the portfolio is maintained
-Stock availability
-Cross language backup if needed
-Answer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc).
-Solve status queries
-Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

We offer:

-Full-time (39 hours/week) from Monday to Friday and long-term contract
-Schedule: From 08:30 to 17:30
-Salary: 17.000 Euros gross/year + up to 2.500 Euros gross/year
-Regular and permanent incentives
-Specific compensation model based on over achievement

Candidate Profile:

- German native level speaker with fluent in English
-Strong communication skills
-Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
-Customer Driven and motivation to work in sales
- Achievement and target oriented
-IT knowledge and technical understanding
-Minimum of 1 year relevant experience
-Strong personal interest & curiosity in IT products and applications
-Real capability to listen to customers
-Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
-Exceptional customer facing and customer care skills

How to Apply

If you are interested in applying for this exciting job opportunity, please send your English CV.

 

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.