We’re looking for passionate German-speaking talents to join our client's team in Bulgaria’s bustling capital, Sofia.
The company
Our client is an independent international company set on building the most modern, cutting-edge software and turnkey solutions to online gaming operators on a global scale. They are building the future of e-gaming experiences by laying their foundations, pushing innovation and delivering excellence. In 2011 the company opened its first branch Bulgaria. 9 years later there are over 120 people engaged in the company’s projects who according to their competencies are situated in Israel, Plovdiv and Sofia- Bulgaria.
Your role and objectives:
As a Customer support representative, your primary goals will be to maintain a sufficient level of customer care service, back-office activities and to contribute to the good reputation of the company by keeping the level of your performance set to “high”.
Your responsibilities:
Working with dedicated company tools to support customers’ requirements
Attending to customers’ queries, complaints, and requests
Having yourself actively involved in problem solving activities, suggesting improvements to the process where you think it is needed - Helping resolve customer issues
Following customer security protocols
Managing customer accounts
Recording details of taken actions
Ending your shift with zero justified complaints
Prepared to work on shifts (24/7)- including public holidays, late and night and weekends in working schedule.
NOTE: You will be attending training sessions to enrich your knowledge of the matter and build your ability to perform the job to your best.
You are the ideal candidate if you:
Fluent in German and English – both written and verbal
Have previous experience in related fields - customer care is an advantage
Have very good computer literacy
Are available to work on shifts and weekends
Are able to meet results as requested by management and prove to be a client-oriented person - Have attention to detail
Possess problem analysis and problem-solving skills
Possess interpersonal skills, both written and verbal
Our adaptive, initiative and proactive
What’s in it for you?
A friendly work environment with positive teammates
Competitive salary package
Motivating team-bonding activities
Food vouchers
Health insurance from the very first day
A positive and supportive employer who looks after your work-related and personal growth
You will become a part of a well-recognized and firmly established brand in the field of online sports betting
Happy Hours with free snacks and beverages
Multisport cards
Great office location in the city centre
Why Sofia?
As one of the oldest European capital cities, Sofia has managed to preserve its splendour and importance over the years. Being Bulgaria's economic and social heart, it is a continuously developing area. With one of the continent's lowest unemployment rates, Sofia provides many professional opportunities to expatriates. Known as the city that "grows but does not age", Sofia also attracts international students and has a large Expat community. Taxes are among the lowest in all of the EU, and the cost of living is cheap, yet qualitatively high. If you are still not convinced, look up the Bulgarian Riviera and picture your weekends lying on those beaches.
Multilingual Jobs Worldwide
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Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
