German-speaking Customer Experience Specialist to Valencia

Posted 10 October 2022
LocationValencia
Discipline Customer Service
Reference35886
Contact NameJennifer Patzl

Job description

Our partner aims to deliver the most impactful Customer Experience through highly educated and energetic talents with the goal to increase customer happiness. Your purpose is plain and simple: wow your customers. You are a star in troubleshooting and work with a solution-oriented mindset. With your outstanding communication skills and enthusiasm, you are the person to inspire customers. You act as a true team player and work towards that one goal: to provide excellent customer experience to our customers and give them the wow feeling.

 

The Project
Dog care and food supplements should be easy and healthy for everyone. All of their products have been developed in close collaboration with veterinarians. They use formulas that incorporate prized active ingredients found in nature to provide relief from a variety of problems. From digestive issues to promoting a healthy coat, they’ve got it all! And the names of their products are truly extraordinary, such as Lucky Belly, Fresh Smile and Happy Hips, which dog wouldn't like to have that! #makeitpawsible

 

Your Profile

  • You offer excellent customer service through a variety of channels such as phone, email, chat and social media

  • You showcase extraordinary communicational skills such as listening, empathy and can personalize every customer conversation

  • You thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity

  • You power customer satisfaction and retention through impactful customer experience

Job requirements

  • You can speak native German and a sufficient English level to engage within our international team environment

  • You have a background and/or affinity with animals, in particular dogs, and/or food supplements

  • You are a communicative professional with the ability to listen and show empathy

  • You thrive for teamwork and fun and are part of our community

  • You are flexible and able to work in a fast paced working environment

  • You have technical skills and are familiar with Google Suite, MS office and CRM tooling

     

The Offer

  • The career adventure of your lifetime in sunny Valencia, Spain

  • The chance to work within a scale-up environment and high performance culture

  • Collaborate with the most well-known and fastest growing brands in Europe

  • Be part of an incredible, international community of like-minded and motivated professionals

  • The opportunity to grow and develop yourself both personally and professionally

  •  Administrational support when moving to Spain

  • Delicious and healthy breakfast and lunch being served

  • A full benefit program which includes Spanish classes, boot camps, mindfulness, the coolest team building activities and more!

 

Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more. Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.