German-speaking Customer Advisor for big social media platform in Lisbon

Posted 18 January 2024
Discipline Customer Service
Contact NameMaxime Jeanne

Job description

Our client is a global leader in customer experience management and shared services for international markets. With its team of 9,000 employees from 82 nations, it offers services in 35 languages for 64 markets. The company has been recognised eight times by the Great Place to Work Institute as the best company in Portugal. In addition, the company has been recognised four times as one of the best companies in Portugal and the best company in its sector. 

Your tasks:

Supporting partners and customers of one of the largest social media platforms in the government, political, non-profit and other interest groups;
Contact via email, chat, as well as outbound calls in consultation with the client to enable faster problem resolution;
Advise, train and support the client by resolving operational, technical, financial and product specific issues;
Identifying potential improvement opportunities and optimisation;
Use a variety of tools (MX Excel, Salesforce);
Collaborate with different departments of the company to enable smooth communication of partners with them.

Candidate profile:

Good knowledge of German (C2 or native speaker);
Upper intermediate level of English (B1);
Service orientated attitude and work ethic;
Ability to prioritize and manage tasks in a fast-paced environment.

The employer offers:

Accommodation in a shared flat with your own room (all costs are covered by the company (rent + bills), including cleaning)
Reimbursement of flight costs after signing the contract
Pick-up at the airport
Assistance with registration, tax number, residence papers
Free annual flight to your home country
Competitive salary + bonus if applicable
Free private health insurance after contract signing
Free Portuguese language courses, water sports, soft trekking and much more
International career in a multicultural environment
Opportunity to work with managers in different industries
Intensive training and induction phase
Diverse opportunities to grow and develop within the company

Why Lisbon?

Lisbon is the capital of Portugal and has around 500,000 inhabitants in the central part of the city and around 2.8 million in the entire metropolitan area. The city near the sea offers great shopping, a lively nightlife and an amazing cultural heritage with many beautiful buildings. Lisbon enjoys a warm climate for much of the year. This is one of the many reasons why Lisbon has become one of the most popular destinations for European travellers. If you are looking for sun, warmth, a good nightlife, relaxed living, shopping, culture, a big city, parks and surfing, you should take this opportunity!

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