Your activities as a French-speaking Technical Support Expert for Online Marketing Platform Lisbon
Are you passionate about online marketing and new technologies? Would you like to join one of the leading tech companies? Our client is the 1 in online marketing with current annual revenue of more than 100 billion US dollars you will support our client as an Implementation Specialist, providing professional and exceptional support to their clients in an innovative and fast-paced environment.
Our client
With over 40 years of experience connecting brands with their customers, our client has become the most trusted provider of omnichannel customer solutions. With a team of more than 12,000 employees, of 97 different nationalities, they provide services in 35 languages. Our client has been considered the best company to work for in Portugal nine times by the Great Place to Work Institute and won the "Attraction of Young Talent" award in 2019.
The job
You will be part of a team of top-class Technical Support Experts You will receive enquiries via a ticketing system and resolve them using your expert technical knowledge of the online marketing platform.
The divisions
As a Technical Support Expert, you will be working with one of the products below
Search Ads 360
Display Video 360
Campaign Manager
Authorized Buyers
Studio
The activities
Part of your daily activities will be
Resolving technical enquiries and troubleshooting of the online marketing platform in a B 2 B environment
Using judgement in defining solutions to clients and adapt existing processes and methods to craft alternative solutions
Using basic coding and debugging skills for problem analysis
Understand the business goals of the clients and support them through a chat system providing solutions in a timely fashion
Achieve strong customer satisfaction with a focus on quality and results
Procedure and compensation of the training The training has a duration of 8 hours per day and the starting times may vary between 08 00 h and 09 00 h During the training you will receive an insight into your future work field which will include
During the training, you will receive an insight into your future work field which will include
Integration into the team
Training for new computer software programs
Comprehensive product training about products and services of the client
Customer and technical support management training for telephone, email and ( contact
On the job training and independent implementation of training content
Working hours
You will be working 40 hours per week from Monday to Friday, with an 8-hour shift with availability between 8:00h and 17:00h.
Key Responsibilities:
Resolving technical enquiries and troubleshooting of the online marketing platform in a B 2 B environment
Using judgement in defining solutions to clients and adapt existing processes and methods to craft alternative solutions
Using basic coding and debugging skills for problem analysis
Understand the business goals of the clients and support them through a chat system providing solutions in a timely fashion
Achieve strong customer satisfaction with a focus on quality and results
Key Skills and Experience:
Serviced language at least C1 level, good English at least B2 level
Experience or interest in online advertising or ad product experience
Troubleshooting skills
Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template/process
Experience working in a B2B environment
Strong communication, customer service, relationship management and support skills
The offer:
Accommodation in a room in our client's apartment
Reimbursement of the initial flight costs
Free annual flight to the country of origin
Private health insurance
Free Portuguese lessons, water sports, gentle trekking and much more
An international career in a multicultural environment
Opportunity to cooperate with leaders in various industries
Intensive training and familiarization phase
Many opportunities for growth and development within our organization
In addition, this is an excellent opportunity to advance your career and work for a multinational company, developing solid experience and skills, while representing one of the world's leading brands. You would be part of a company that promotes diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our family of more than 12,000 people of 97 nationalities.
How to Apply
If this job ticks most of your boxes then please do not hesitate to apply! Send your English CV to sara@multilingualjobsworldwide.com
About us
We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain and many more with businesses from all over the world.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.
